About Planet Beauty
Planet Beauty (Beauty Web Limited Partnership) is a privately owned, upscale beauty retailer that was founded in Newport Beach, California in 1992. For over 30 years, the company has committed to providing customers with an exceptional one-stop shopping experience for all professional beauty and personal care needs. With over 15 stores state-wide and planetbeauty.com, Planet Beauty offers over 20,000 professional beauty products in makeup, skincare, haircare, styling tools, bath, and fragrance.
Philosophy
Planet Beauty’s philosophy revolves around education. Our corporate office is home to our education center where employees are mandated to attend not only Planet Beauty trainings but also specific brand trainings given by the education departments of our vendors. Our rigorous curriculum ensures that all of our beauty advisors remain part of the beauty industry’s elite in terms of knowledge and experience and are on top of the latest trends in the beauty world.
We are also proud to note that many of our beauty advisers are licensed estheticians, hair stylists and/or certified makeup artists.
The Planet Beauty Difference
Planet Beauty consistently strives to provide customers and clients with a boutique experience that is centered around one on one time with knowledgeable beauty experts and brands that are exclusive. Planet Beauty proudly carries brands such as Kiehls, Smashbox, Rene Furterer, Dr. Perricone, Obagi, Epicuren and many more.
Locations
Today, Planet Beauty shines successfully with over 15 locations across California, with many stores located in Orange County and the Los Angeles area.
Recognition
Planet Beauty’s customer base is strong, loyal and continues to grow every day. Local beauty enthusiasts, bloggers and esteemed publications have showered Planet Beauty with press coverage and notable accolades. Women’s Wear Daily, Women’s Wear Beauty, Inc., Coast Magazine, Allure, the Orange County Business Journal, Instyle.com and Greer’s OC are just a few publications that are fans of the Planet Beauty brand
Community Engagement
Over the years, Planet Beauty has maintained a positive relationship with their local community, making philanthropy a top priority. Bahman Fakhimi and the Planet Beauty team have worked closely with CHOC Children’s Hospital, The Hoag Breast Cancer Center, The Hoag Diabetes Center, The Susan G. Komen Foundation and the Juvenile Diabetes Research Foundation of Orange County. Through charitable events and donations, Planet Beauty has helped raise awareness and money for well-respected organizations throughout Orange County and Los Angeles. Planet Beauty is also a proud sponsor of TedxYouth in Bommer Canyon.
Simple, Easy, 2-Step Return Policy
Shop with Confidence
We understand that sometimes things happen and you need answers on how to return products. At Planet Beauty, we want to make this as simple as possible and while protecting our customers, vendors, and products so that we may continue to offer the lowest prices in the industry. Should you have a need to return or exchange a product (when allowed), we ask that you follow these 3 simple steps:
1. Can I Return My Product(s)?
In general, YES!*
We ask that you follow these general guidelines before initiating a return to Planet Beauty.
- Returns MUST BE INITIATED AND RECEIVED within 30 (Thirty) Days of the original purchase and received 10 days after return process was initiated.
- All returns must be accompanied by the original receipt of purchase. If you have lost or misplaced your receipt, you may review a copy by signing on to your Planet Beauty account and finding/printing a copy of the original sales order. LOGIN HERE or REGISTER
- In order to offer the best possible price Planet Beauty reserves the right to inspect all return activity for abuse at planetbeauty.com and refuse returns in cases of abuse.
- You can always bring the item(s) you wish to return to any Planet Beauty store for immediate assistance.
- Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise. Orders that received free shipping will be deducted $5.99. If you choose to mail your return to Planet Beauty, we ask that you cover the return shipping charges. You can always visit any Planet Beauty store for immediate assistance
* SELECT TOOLS AND DEVICES ARE FINAL SALES (it will state that information on each product description):
All others: We are happy to refund or exchange them if returned within 14 days
of purchase, if it is returned in its original state, unused and in
original packaging with the seal unbroken and package not damaged.
Please contact us directly for more details.
If you decide to initiate the return online, please follow the guidelines below.
2. How Do I Initiate a Return?
- Email us: The first step to ensuring a smooth, accurate, and timely return is to reach out to our customer service department by emailing Planet Beauty Customer Service at info@planetbeauty.com Our Business hours are: Monday through Friday, 8AM-4PM PT. Our Customer Service Representatives will be able to confirm if your item(s) is/are eligible for return and explain our process. Please have your original order number ready when you email or call. Your inquiry will be responded in the order it was received. Please allow 3 business days to receive instructions from our customer service department
- If you are instructed to send the item back, please use the same shipping carton that you received it in. Including the packing slip is a must, all orders that arrive without a packing slip may be delayed in processing.
- We recommend you ship products back to Planet Beauty using a traceable ground shipping method so you can track back your return
- 3. What Happens Next?
- Returns need to be received within 10 days after it was initiated. Once received you will receive credit back to your original form of payment. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive notification that we have refunded your account. If purchased by Gift Card, or Paypal, your credit will be issued in form of Planet Beauty Gift Car
